Delivery, charges & refunds

We are a delivery-only kitchen in South Bopal and deliver across Bopal, SG Highway, Prahlad Nagar, Satellite.

If you are just outside that, message us anyway. We would rather tell you straight that the coffee will not be worth drinking by the time it reaches you than take the order and disappoint you.

• Free within 500 metres of the kitchen, whatever the order is worth.
• Free on orders over ₹750 anywhere within 7 km.
• Otherwise - a smaller order past 500 m, or any order beyond 7 km - we send it by Porter and pass on the fare at cost. We do not add a margin to it.

Porter prices by distance, time of day and surge, so there is no fixed figure we could honestly print here. We quote you the actual fare in the WhatsApp thread and you confirm before we begin. That is why the order message stops at a subtotal rather than a total.

We do deliver beyond 7 km. Past that distance a Porter fare applies at any order value, because it stops being a charge a ₹750 order can absorb.

• Packaging: 5% of the item subtotal. Cups, lids, sleeves, seals and the carrier that stops a cold brew arriving warm.
• GST: 5%, applied to the subtotal plus packaging. Our GSTIN is 24ABHFB3416D1Z0.

On a ₹400 order:

Items

₹400

Packaging (5%)

₹20

GST (5%)

₹21

Total before delivery

₹441

Any Porter fare is added on top of that and quoted to you first.

We open at 7:30am and take last orders at 11:30pm. Most deliveries inside Bopal reach you in about thirty minutes; further out depends on the rider and the traffic between us.

Coffee is made to order and does not sit waiting. If we are backed up we will tell you the real wait before you commit, not after.

You can cancel free of charge any time before we start making the order - message us in the same WhatsApp thread. Once a drink is being pulled or a sandwich is on the grill we cannot un-make it, so cancellations after that point are chargeable.

Tell us the same day, in the WhatsApp thread you ordered from, and send a photo if you can. We will replace the item or refund it.

• Wrong item, missing item, or an order that arrived spilled or cold: replaced or refunded in full.
• Quality problem with something you have tasted: tell us what was wrong. We would rather remake it than argue about it.
• Refunds go back to the payment method you used, usually within five to seven working days depending on your bank.

Orders placed through Swiggy or Zomato are subject to their refund process, because the payment sits with them and not with us.

+91 91737 00243 on WhatsApp, or info@brewandbakers.com. A person reads both.